Shipping policy

SHIPPING POLICY

Last updated: 7 October 2026

WHERE WE SHIP

We ship worldwide. Delivery is free within the United Kingdom with no minimum spend. Delivery outside the United Kingdom is charged at checkout, and the cost is shown before you pay.

INTERNATIONAL ORDERS, CUSTOMS AND IMPORT CHARGES
Orders shipped outside the United Kingdom may attract customs duties, import taxes or handling fees charged by the destination country. These are set by that country, not by us, and are the responsibility of the person receiving the order. They are not included in the price you pay at checkout and we cannot predict them.

If an order is refused or returned because import charges were not paid, we will refund the price of the goods once the parcel reaches us. Outbound and return carriage costs are not refundable in that case.

Delivery outside the United Kingdom usually takes longer than the UK estimate, and customs clearance can add time we cannot control.

DELIVERY COST

Delivery is free on all UK orders. There is no minimum spend.

DISPATCH

We post orders Monday to Saturday, excluding bank holidays. UK orders placed before 3pm are posted the same day. Orders placed after 3pm, on a Sunday or on a bank holiday are posted on the next posting day.

DELIVERY TIME

UK orders are sent free by Royal Mail Tracked 24, which aims to deliver the next day after posting (Monday to Saturday). Most orders arrive within 1 to 2 working days.

These are estimates, not guarantees. Delivery times can be longer during busy periods such as the run up to Christmas, and during postal strikes or severe weather.

TRACKING

You will receive a tracking link by email as soon as your order leaves us. If you have
not received it within two working days of ordering, check your spam folder and then contact us.

PACKAGING

Every order is gift boxed as standard, at no extra cost.

DELAYS

If your order has not arrived within 10 working days of dispatch, contact us at
support@samedildn.co.uk and we will open an enquiry with the carrier. We cannot treat a parcel as lost until the carrier's own investigation period has passed, which is usually 10 working days for UK tracked services.

Where a parcel is confirmed lost in transit we will replace it or refund you in full.

INCORRECT OR INCOMPLETE ADDRESSES

Please check your delivery address at checkout. We dispatch to the address you give us. If a parcel is returned to us because the address was wrong or incomplete, we will contact you to arrange redelivery. We may ask you to cover the cost of a second dispatch.

If you spot a mistake, contact us immediately. We can usually correct an address before dispatch but not after.

FAILED DELIVERY

If nobody is available, the carrier will normally leave a card and either attempt
redelivery or hold the parcel at a local collection point. Parcels not collected within
the carrier's holding period are returned to us, and we will contact you to arrange
redelivery.

RETURNS

Returns and exchanges are covered by our Refund Policy.

CONTACT

Any questions about a delivery:
support@samedildn.co.uk