Refund policy

Returns
You have 30 days from the day your order is delivered to start a return. To begin, log into your account, open the order and request a return. If you checked out as a guest, use the link in your order confirmation email, or email support@samedildn.co.uk. Items must be sent back unworn and in their original packaging.

Once your return is approved, we email you a prepaid tracked Royal Mail return label. Drop the parcel at any Post Office. There is nothing to pay upfront.

Refunds
Returns within the UK are free. When your return reaches us and has been checked, we refund the full price you paid to your original payment method, usually within a few working days. Nothing is deducted for the return label.

Returns from outside the United Kingdom are at your own cost, and we recommend a tracked service. Mark the parcel clearly as a returned item so it is not charged import duty on arrival.

Exchanges
Exchanges within the UK are free. Request an exchange from your account the same way as a return. We email you a prepaid tracked Royal Mail label, nothing is taken off, and we send the replacement out to you at our cost. The replacement must be in stock; if it is not, we refund you in full instead.

Faulty or not as described
Every piece is checked before it ships. If anything arrives faulty or is not as described, contact us and we will put it right at no cost to you. This does not affect your statutory rights.

Contact
Questions about a return: support@samedildn.co.uk