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Delivery & ReturnsFree UK delivery. 14-day returns.
Tracked and gift-boxed as standard, with 14 days to return or exchange.
Changed your mind? Simple.
Ask within 14 days
Log into your account, open your order and request a return within 14 days of delivery. Checked out as a guest? Use the link in your order confirmation email, or email support@samedildn.co.uk.
Drop it at the Post Office
We email you a prepaid tracked Royal Mail label. Pack the piece unworn and in its original packaging, and drop it at any Post Office. Nothing to pay upfront.
Get refunded
Once it reaches us and has been checked, we refund the price you paid minus £4 for the label, to your original payment method. Exchanging instead? It is free: no £4, and we send the new piece out at our cost.
The detail
Delivery
All UK orders ship free and are dispatched daily, Monday to Friday. You will get a tracking link by email as soon as your order leaves us. Standard UK delivery usually arrives the next day or the day after dispatch.
We also ship worldwide. Delivery outside the UK is charged at checkout, and any import duties or taxes charged by your country are paid by the buyer.
Returns & refunds
You have 14 days from delivery to start a return. Log into your account, open the order and request a return, or email support@samedildn.co.uk. We then email you a prepaid tracked Royal Mail label. Pack the piece unworn and in its original packaging, and drop it at any Post Office.
Once it reaches us and has been checked, we refund the price you paid minus £4 to cover the label, to your original payment method, usually within a few working days. There is no £4 charge if the item is faulty or not as described.
Returning from outside the UK? The return is at your own cost, and we recommend a tracked service.
Exchanges
Want a different piece? Request it from your account the same way as a return. We email you the same prepaid tracked label, and we send the replacement out to you. Exchanges are free, with nothing taken off.
Faulty or not as described
Every piece is checked before it ships, but if anything arrives faulty we will put it right at no cost to you. Just get in touch.
12 month guarantee
Every Samedi bracelet is covered for 12 months from the day it arrives. If a piece fails in normal wear because of how it was made, we will put it right: a clasp that fails, sticks or springs open on its own, a link that breaks, splits or pulls apart, a soldered joint that gives way, or a finish that wears through abnormally early. We repair it. If it cannot be repaired we replace it, and if we can do neither we refund it.
It does not cover loss or theft, damage from an impact or a snag, scratches and marks from ordinary wear, damage from chemicals such as chlorine, bleach, perfume or cleaning products, stretching or breakage from sleeping or training in it, or any repair, resize or alteration carried out by someone else.
To claim, email support@samedildn.co.uk with your order number and a few photos of the fault, within 12 months of delivery. We reply within one working day. If the piece is faulty we pay the return postage, so the £4 label charge applies only to a change of mind.
This guarantee is in addition to your legal rights, and nothing here reduces the rights you have under the Consumer Rights Act 2015.
Delivery
All UK orders ship free and are dispatched daily, Monday to Friday. You will get a tracking link by email as soon as your order leaves us. Standard UK delivery usually arrives the next day or the day after dispatch.
We also ship worldwide. Delivery outside the UK is charged at checkout, and any import duties or taxes charged by your country are paid by the buyer.
Returns & refunds
You have 14 days from delivery to start a return. Log into your account, open the order and request a return, or email support@samedildn.co.uk. We then email you a prepaid tracked Royal Mail label. Pack the piece unworn and in its original packaging, and drop it at any Post Office.
Once it reaches us and has been checked, we refund the price you paid minus £4 to cover the label, to your original payment method, usually within a few working days. There is no £4 charge if the item is faulty or not as described.
Returning from outside the UK? The return is at your own cost, and we recommend a tracked service.
Exchanges
Want a different piece? Request it from your account the same way as a return. We email you the same prepaid tracked label, and we send the replacement out to you. Exchanges are free, with nothing taken off.
Faulty or not as described
Every piece is checked before it ships, but if anything arrives faulty we will put it right at no cost to you. Just get in touch.
12 month guarantee
Every Samedi bracelet is covered for 12 months from the day it arrives. If a piece fails in normal wear because of how it was made, we will put it right: a clasp that fails, sticks or springs open on its own, a link that breaks, splits or pulls apart, a soldered joint that gives way, or a finish that wears through abnormally early. We repair it. If it cannot be repaired we replace it, and if we can do neither we refund it.
It does not cover loss or theft, damage from an impact or a snag, scratches and marks from ordinary wear, damage from chemicals such as chlorine, bleach, perfume or cleaning products, stretching or breakage from sleeping or training in it, or any repair, resize or alteration carried out by someone else.
To claim, email support@samedildn.co.uk with your order number and a few photos of the fault, within 12 months of delivery. We reply within one working day. If the piece is faulty we pay the return postage, so the £4 label charge applies only to a change of mind.
This guarantee is in addition to your legal rights, and nothing here reduces the rights you have under the Consumer Rights Act 2015.
Checked out as a guest? Use the link in your order confirmation email, or email support@samedildn.co.uk.